{"xsrfToken":"5a2ccbbfc8310e1e2810dae476cdcca7a0af17de_lout","branding":{"id":"2","key":"esd","name":"ScreenMeet Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/01423299-faaa-4726-95ce-42991235c1b1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMzdhOGZkYS05ODM1LTQ1NjctYjJmOS1kNmJmMmQxNzBkOTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAxNDIzMjk5LWZhYWEtNDcyNi05NWNlLTQyOTkxMjM1YzFiMSI6WyJyZWFkIl19LCJleHAiOjE3NTA0NDc2ODQsIm5iZiI6MTc1MDQ0NzA4NH0.mGBJWRBLRCdVyr4Swv91lx0iew6qXJJL8OuckJaO65s&client=f37a8fda-9835-4567-b2f9-d6bf2d170d96&mode=fit","logoId":"01423299-faaa-4726-95ce-42991235c1b1","isLogoAvailable":true,"helpCenterTitle":"Welcome to ScreenMeet Support!","sharedPortalName":"ScreenMeet","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to ScreenMeet Support!","sharedPortalName":"ScreenMeet","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#fda757","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/97e45fa4-f91d-4cef-bb11-2d96509ade04/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMzdhOGZkYS05ODM1LTQ1NjctYjJmOS1kNmJmMmQxNzBkOTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk3ZTQ1ZmE0LWY5MWQtNGNlZi1iYjExLTJkOTY1MDlhZGUwNCI6WyJyZWFkIl19LCJleHAiOjE3NTA0NDc2ODQsIm5iZiI6MTc1MDQ0NzA4NH0.aGm7SNT6WDMX2MXkjVCRLnpSTsWt5GOvHxFuo7GKxNw&client=f37a8fda-9835-4567-b2f9-d6bf2d170d96&height=300&mode=fit","bannerMediaApiFileId":"97e45fa4-f91d-4cef-bb11-2d96509ade04","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"esd","projectId":10064,"serviceDeskId":2,"name":"ScreenMeet Support","description":"<p>Welcome to ScreenMeet support! You can raise a support ticket from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"76","name":"Security Issue","descriptionHtml":"<p>If you identify any previously unreported security findings, please use the form below to submit the details.</p>","callToAction":"Security Issue","introHtml":"<p>Report an undiscovered security finding within the ScreenMeet platform / tooling.</p>","icon":10654,"iconUrl":"https://screenmeet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10654","groups":[2],"key":""},{"id":"9","name":"Technical Support","descriptionHtml":"<p><a href=\"https://docs.screenmeet.com/v1/docs/how-to-report-an-issue\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to report an issue</a> | <a href=\"https://docs.screenmeet.com/v1/en\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Support Site </a></p>","callToAction":"Technical Support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10545,"iconUrl":"https://screenmeet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[2],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://screenmeet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"109","name":"Fix Request","descriptionHtml":"","callToAction":"Fix Request","introHtml":"","icon":10544,"iconUrl":"https://screenmeet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[],"key":""},{"id":"10","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10546,"iconUrl":"https://screenmeet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10547,"iconUrl":"https://screenmeet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"33","name":"Register a Demo Org","descriptionHtml":"","callToAction":"Register a Demo Org","introHtml":"<p>Activate demo organization extended trial license</p>","icon":10547,"iconUrl":"https://screenmeet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"43","name":"Technical support (Sandbox)","descriptionHtml":"","callToAction":"Technical support (Sandbox)","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10712,"iconUrl":"https://screenmeet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10712","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[76,9]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"098176fe-83c9-33bc-87fc-210d1c9dea90","appLinkName":"System Confluence","appLinkUrl":"https://screenmeet.atlassian.net/wiki","spaceKey":"SKB","spaceName":"Support Knowledge Base","spaceUrl":"https://screenmeet.atlassian.net/wiki/spaces/SKB","isServer":false},"labels":[],"projectKey":"ESD","serviceDeskId":2,"kbLinkDomainURLs":["https://screenmeet.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ESD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMzdhOGZkYS05ODM1LTQ1NjctYjJmOS1kNmJmMmQxNzBkOTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA2NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA0NDgyODQsIm5iZiI6MTc1MDQ0NzA4NH0.1OdTH5gG-qd9KhWsioPfibbluShQnGjvw64s_ymZ1iU","targetCollection":"upload-project-10064","endpointUrl":"https://api.media.atlassian.com","clientId":"f37a8fda-9835-4567-b2f9-d6bf2d170d96","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":76,"projectId":10064,"issueType":{"id":"10115","name":"Fix Request"},"form":{"name":"Security Issue","descriptionHtml":"<p>If you identify any previously unreported security findings, please use the form below to submit the details.</p>","callToAction":"Security Issue","intro":"<p>Report an undiscovered security finding within the ScreenMeet platform / tooling.</p>","instructions":"<p>If you identify any previously unreported security findings, please use the form below to submit the details.</p>","icon":10654,"iconUrl":"https://screenmeet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10654","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10034","fieldConfigId":"10177","label":"Description of Issue","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10071","fieldConfigId":"10235","label":"Company name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10121","fieldConfigId":"10300","label":"Product Line","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10183","label":"Remote Support","selected":false,"children":[]},{"value":"10181","label":"Live","selected":false,"children":[]},{"value":"10182","label":"Cobrowse","selected":false,"children":[]},{"value":"10192","label":"Replay","selected":false,"children":[]},{"value":"10206","label":"Beam","selected":false,"children":[]},{"value":"10207","label":"Mobile SDK","selected":false,"children":[]},{"value":"10417","label":"AI","selected":false,"children":[]},{"value":"10418","label":"Console","selected":false,"children":[]},{"value":"10419","label":"Salesforce","selected":false,"children":[]},{"value":"10420","label":"ServiceNow","selected":false,"children":[]},{"value":"10421","label":"Admin Tools","selected":false,"children":[]},{"value":"10422","label":"Dynamics","selected":false,"children":[]},{"value":"10423","label":"Infrastructure / Tooling","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10072","fieldConfigId":"10236","label":"CRM Platform","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10090","label":"Salesforce","selected":false,"children":[]},{"value":"10091","label":"ServiceNow","selected":false,"children":[]},{"value":"10089","label":"Dynamics365","selected":false,"children":[]},{"value":"10247","label":"Tanium","selected":false,"children":[]},{"value":"10173","label":"ScreenMeet","selected":false,"children":[]},{"value":"10092","label":"Zendesk","selected":false,"children":[]},{"value":"10248","label":"Genesys","selected":false,"children":[]},{"value":"10249","label":"Talkdesk","selected":false,"children":[]},{"value":"10174","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/76","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/76","calendarParams":{"firstDay":0,"date":"2025-06-20T12:18:04-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"098176fe-83c9-33bc-87fc-210d1c9dea90","appLinkName":"System Confluence","appLinkUrl":"https://screenmeet.atlassian.net/wiki","spaceKey":"SKB","spaceName":"Support Knowledge Base","spaceUrl":"https://screenmeet.atlassian.net/wiki/spaces/SKB","isServer":false},"labels":[],"projectKey":"ESD","serviceDeskId":2,"kbLinkDomainURLs":["https://screenmeet.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMzdhOGZkYS05ODM1LTQ1NjctYjJmOS1kNmJmMmQxNzBkOTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA2NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA0NDgyODQsIm5iZiI6MTc1MDQ0NzA4NH0.1OdTH5gG-qd9KhWsioPfibbluShQnGjvw64s_ymZ1iU","targetCollection":"upload-project-10064","endpointUrl":"https://api.media.atlassian.com","clientId":"f37a8fda-9835-4567-b2f9-d6bf2d170d96","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}